Shipping policy
Shipping Policy
Last updated: July 2026
At Flamma Hestia LLC, each candle is carefully hand-poured in small batches in Miami, Florida. We take great care in preparing and packaging every order to ensure it arrives safely and beautifully presented.
Processing Time
Orders are typically processed within 2–3 business days (Monday through Friday, excluding holidays).
During product launches, promotions, or holiday seasons, processing times may be slightly longer.
Shipping Destinations
We currently ship within the United States.
At this time, we do not offer international shipping.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Free standard shipping is automatically applied when you purchase 3 or more candles within the United States.
Orders containing fewer than 3 candles will be charged the applicable shipping rate at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Shipping & Delivery Times
Estimated delivery times vary depending on your location and the selected shipping method.
- Order processing: 2–3 business days.
- Standard shipping: typically 3–7 business days after dispatch.
During product launches, holidays, or periods of unusually high order volume, shipping times may be slightly longer.
Delivery times are estimates and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Flamma Hestia LLC is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Additional shipping fees may apply if a package needs to be reshipped.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, Flamma Hestia LLC is not responsible for shipping delays caused by:
- Weather conditions
- Carrier service interruptions
- Natural disasters
- High shipping volume periods
- Other circumstances beyond our control
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly and then email us at:
We will do our best to assist you in resolving the issue.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the damaged product and packaging
Please send all claims to:
Contact Us
Flamma Hestia LLC
Miami, Florida, United States
Email: info@flammahestia.com